What is your returns policy? How many days do I have to return my order?
ITEMS
• Items must be returned in the original condition, unworn, and with all their accessories.
• This includes, but is not limited to, original Louis Vuitton packaging, boxes, instructions booklets, labels, and protective covers.
• Perfumes must be returned in their original packaging, and the seal covering the perfume box must not have been broken. Please ensure that the safety label is pasted on your package and is clear and visible.
• Swimsuits must be handled with care and tried on top of clean underwear, keeping sanitary protection label on the swimsuit.
• We are unable to accept exchanges and returns for personalized items.
EXTENDED EXCHANGES POLICY, YEAR-END SHOPPING
• Purchase made after November 1 can be exchanged by 31 January 2025.
• Items purchased online can be exchanged in a Louis Vuitton store, or by contacting one of our Client Advisors. Your local Client Services phone number can be found here.
• In-store exchanges must be initiated in the same country as the billing address linked to the order.
• Exchanges are subject to inspection by our Quality Services.
• Exchanged items will be shipped once your product has been accepted by our Quality Services.
• Ireland: In-store exchanges are temporarily unavailable.
EXTENDED RETURN POLICY, YEAR-END SHOPPING
• Purchase made after November 1 can be returned by 31 January 2025.
• Items purchased online can be returned via MyLV Account or in store.
• In store returns must be initiated in the same country as the billing address linked to the order.
• Ireland: in-store returns are temporarily unavailable.
REFUNDS
• Once accepted by our Quality Services, returns will be refunded within 14 working days. Processing time vary between payment providers.
• Refunds will be issued in the original payment method to the original purchaser.
• Refunds are not issued in-store.