How can I return my order?

Register your return or exchange in the My Orders section of MyLV account or contact one of our Client Advisors. Your local Client Services phone number can be found here. 

SHIPPING OPTIONS

IN A UPS PICK-UP POINT

• Register your return in the My Orders section of MyLV account.
• Place your item in its original Louis Vuitton packaging and place it in the shipping box.
• Carefully seal the shipping box.
• Cover the original shipping label with the pre-paid return label. 
• Drop your package at your nearest UPS store or pick-up point. A list of UPS stores and pick-up points is available on UPS’ website.

VIA A SCHEDULED COLLECTION

• Place your item in its original Louis Vuitton packaging and place it in the shipping box.
• Carefully seal the shipping box.
• Cover the original shipping label with the pre-paid return label. 
• Call one of our Client Advisors to request a free, scheduled collection by UPS in your preferred location. Your local Client Services phone number can be found here.
• You will receive an email confirming the scheduled collection details.
• Give your package to the UPS driver.

IN A LOUIS VUITTON STORE

• Give your package to your nearest Louis Vuitton store. A list of Louis Vuitton stores is available on our website.
• In-store exchanges and returns must be done in the same country as the billing address of the order.
• Ireland: in-store returns and exchanges are temporarily unavailable.