How can I exchange or return my item?

Online
Connect to MyLV Account.
To activate the pre-paid return label included in your parcel, register your return in the My Orders tab of your MyLV account.
Prepare the parcel.
Place your item(s) in the original Louis Vuitton packaging and seal the parcel.
Adhere the shipping label to your parcel. Cover the original address label with the enclosed pre-paid return label.
Securely seal your parcel using the adhesive strip on the inside of the original box.
Deliver your parcel to the carrier.
Drop your parcel off at any UPS store or pick-up location.

In store
Items purchased online from the website or via our Client Services can be returned to any Louis Vuitton store corresponding to your billing address country.
Refunds may take up to 14 days to be processed, once the item has returned to our Quality Service Department.

Calling our Client Services
Call Client Services to activate the pre-paid return label included in your parcel.
You can choose to have a free pick-up or drop your parcel at the nearest UPS drop-off point.
You will receive an email confirming your return request, as well as all pick up details.
Prepare the parcel
Place your item(s) in the original Louis Vuitton packaging and seal the parcel properly.
Adhere the shipping label to your parcel (in the case of a drop-off). Cover the original address label with the enclosed pre-paid return label.
Securely seal your parcel using the adhesive strip on the inside of the original box.
Deliver your parcel to the carrier.