Please be assured that Louis Vuitton is taking all measures to ensure the health and safety of all employees and customers.
We, therefore, ask you when visiting our stores to disinfect your hands when entering (disinfectant is available on site) and to wear a mask if possible (mandatory in Belgium).
We also ask you to maintain a minimum distance of 1.50 meter.
Please note that in all our stores we follow the recommendations of local governments.
Should you need further information please contact our Client Services team.
Due to the current global situation, the click & collect delivery option may not be possible in some of our stores.
We will continue to offer complimentary delivery to your home. Please note that delivery delays and shipping restrictions may occur in some cases.
Please also note that there is currently an extended return and exchange period of 30 days for all online or telephone orders - from the day on which our shops are open again.
Our Client Services team will be happy to answer any questions.
Our Click & Collect service is currently available in all the Louis Vuitton stores except in Louis Vuitton Amsterdam PC Hoofstraat, Louis Vuitton Stockholm and Louis Vuitton Rotterdam De Bijenkorf.
We offer free delivery to your home in 3-5 days. Please note that extra delay may apply.
For your convenience, we have extended our return policy to 30 days after the reopening of stores. Our exchanges and refunds may take slightly longer than usual. Please contact our Client Services to manage your return.
To best preserve your product, please prevent any contact with oil or alcohol-based substances such as cosmetics, perfumes, hand sanitisers, or disinfectants.
Issued from sustainable, FSC-certified forests and including 40% of recycled fibres, our boxes bring the convenience of travel to our century by folding down to ease transportation, which significantly reduces their carbon footprint.
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