RETURN POLICY:

New and unused products in pristine condition, accompanied by the original receipt and tax-free form (if any and if the tax has not been refunded) can be returned for exchange or store credit or refund within 30 days from the date of purchase, in the conditions set out below.

Personalized products, high jewelry and high watches, swimwear, products from batches (“kits”) returned independently of the complete batch (“kit”), earphones and earrings cannot be returned. Fragrances must be returned in sealed packaging (and only in the country where it was purchased) and exotic products with original CITES certificate. In addition, refunds are not available for (i) store credits ; (ii) gift certificates ; (iii) products purchased with store credits ; and (iv) products purchased with gift certificates.

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant product offer and only if accompanied with original receipt, packaging, warranty and product certificates.

With the exclusion of any airport stores worldwide, returns will be accepted (i) for exchange or store credit in any Louis Vuitton store in Ireland and abroad with the exception of Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine, Vietnam and only under specific conditions in Korea where specific regulations apply; or (ii)  for refund, exclusively in Louis Vuitton store of purchase, in the original method of payment and to the original client.

For exchange and store credits, in case the price of the product and/or currency in the country in which the product is returned differs from its price and/or currency in the country where it was purchased, the exchange or store credit will be exclusively based on the price and currency in the country where the product is returned.

Refunds in cash (for returns and any other reasons under these terms) are subject to compliance with the limits of payment in cash provided for by Irish Law.

This return policy is in addition to the rights arising from the legal guarantees of defective products and may be subject to other conditions or limitations in countries outside Ireland.

Additional policies, such as return policies or payment with department store gift cards, may apply.

For more details, please contact our sales staff.

 

ORDER ACCEPTANCE AND DELIVERY:

 

Please note that our acceptance of your order will take place when we confirm to you that we are able to provide you with the product(s).

Please note that we only accept orders from customers aged 18 and over and that products may vary slightly from their pictures shown to you from catalogues or digital media.

 

• IN CASE OF ORDER WITH PICK-UP IN STORE:

 

You expressly consent to the full or partial payment in advance of receiving the product.  The risk of damage passes to you upon delivery of the product, and the ownership of the product passes to you upon the latest of actual collection or full payment of the product.

The delivery of the product that you have ordered is subject to availability of our stocks. Should the product not be available, we will inform you no later than thirty (30) days from the order date and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of fourteen (14) days from the date we notify that it is ready for pick-up. Longer periods may apply for some kinds of products (such as exotic leathers products, exclusive and fashion collection) and which you will be advised of at the time of the order.

Please note that you (and not someone on your behalf) collect the product within fourteen (14) days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

 

• IN CASE OF ORDER WITH HOME DELIVERY:

 

You expressly consent to the full payment in advance of the product.

 

The delivery of the product that you have ordered is subject to availability of our stocks. Should the product not be available, we will inform you no later than thirty (30) days from the order date and you will be entitled to the reimbursement of any amount paid to us.

 

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of thirty (30) days from the order date. Longer periods may apply for some kind of products (such as, exotic leathers products, exclusive and fashion collection) and which you will be advised of at the time of the order.

Please note that ownership of the product and the risk of damage passes to you upon delivery of the product.

If at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After three (3) unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Both in the case of in-store pickup and home delivery, the reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 6-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term or from the last unsuccessful delivery attempt. Refund will be made in the original method of payment.

 

SALES LIMITATION POLICY:

 

The products are sold exclusively to final customers, individuals (consumers) for their personal use or as a gift.  Any professional activity and in particular any resellers or intermediaries acting in the name and/or on behalf of resellers is forbidden.

 

To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows:

(i)      Per day: no more than 3 leather goods (including small leather goods), 3 accessories, 3 perfumes and/or 3 pairs of shoes.

(ii)     Within 4 consecutive weeks a client cannot: (i) purchase more than 6 Leather Goods (including Small Leather Goods), 6 Accessories, 6 Perfumes, 6 Pairs of Shoes or 6 pieces per type of Ready to Wear; (ii) purchase more than 2 of the same identical products; and/or (iii) conduct more than 8 transactions of all kinds of products.

(iii)    Within 12 consecutive months: no more than 12 leather goods (including small leather goods), 12 accessories, 12 perfumes, 20 pairs of shoes or 20 articles of ready to wear.

 

If you do not comply with the above limitations, our sales advisors may refuse any order or transaction with you for a period of two (2) years from your last purchase. The same applies in the case of a fraudulent or abnormal order or transaction, or in the event of a dispute relating to a previous transaction or non-compliance with these Terms and Conditions of Sale.

WARRANTY OF DEFECTIVE PRODUCT:

 

You benefit from a legal guarantee in the event of lack of conformity of a product of the Louis Vuitton brand for six (6) years from the date of purchase of the product. This legal warranty allows you to have the product repaired or replaced after consultation with the store management. You are exempted from showing proof of the lack of conformity of the product during the two (2) years following the purchase of the product

You also benefit from the legal warranty of two (2) years, in the case of a hidden defect from the date of discovery of the hidden defect. This legal warranty allows you to choose between a refund of the sale or a reduction of the price of the purchased product.

Save as provided for above, the following are excluded from the benefit of the legal warranty of six (6) years or two (2) years (as applicable): (i) damage resulting from accidents, handling, improper use of the purchased product, or abuse of the product (including shocks, strokes, crushes, abrasions, etc.), (ii) damage resulting from alterations due, in particular, to direct and prolonged exposure to sunlight and / or high temperatures, (iii) damage resulting from unauthorized modification or repair, (that is a repair not performed by Louis Vuitton), and (iv) the consequences of normal wear and tear, loss or theft of the purchased Louis Vuitton product.

 

It is specified that, regardless of the legal warranties mentioned above, you can benefit from commercial guarantees for certain products.

 

For more details, please contact our sales staff.

 

PAYMENT METHODS:

 

By entering into a transaction with Louis Vuitton, you represent that you have been, are and will remain in compliance with applicable national and international laws and regulations designed to criminalise bribery and corruption, money laundering and terrorist financing or any other dishonesty.

 

Louis Vuitton informs you that:

 

(i)                  payments by checks, corporate card, business card, anonymous credit or debit card, by Bitcoin or any other types of cryptocurrencies are not accepted;

(ii)                 for payments by credit or debit card or mobile payment service (e.g Apple Pay), Louis Vuitton may first request an original identity document from the cardholder or the user of the mobile payment solution to confirm their identity; 

(iii)               for any payment by credit card or mobile payment solution (e.g. Apple Pay, etc.) over seven hundred and fifty (750) euros, the signature of the receipt (or credit card receipt) may also be required;

(iv)               payments by bank transfer are accepted, provided that the bank account is opened in the name of the Client, in the European Union. Louis Vuitton may request from the holder of the account the production of an original identity document. The delivery of the Product purchased will only occur upon effective receipt of the funds in Louis Vuitton’s account (which is likely to involve a delay of one to several days);

(v)                 payments by cash or by electronic currency (e.g.,  Alipay, prepaid cards, etc.) are limited to nine thousand nine hundred and ninety-nine (9,999) euros over a period of three (3) months.

 

Identity document means an original passport, or national identity card.

We regret that photographs on electronic devices or photocopies of identity documents are not accepted.

 

Identity documents are also required for the processing of tax refunds and may be requested for compliance with applicable anti money laundering regulations.

 

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SPECIFIC CONDITIONS OF SALE APPLICABLE TO PERSONALIZED ORDERS AND MADE TO ORDER PRODUCTS

 

Louis Vuitton offers the option to customize products (the "Personalized Orders") and/or to place made-to-measure or specific request order (the "Made-to-Orders"). The Specific Terms and Conditions of Sale applicable to these orders are detailed below. All provisions of the General Terms and Conditions above which are not modified by these Specific Terms and Conditions of Sale shall apply.

 

A - ORDERING TERMS

 

When placing a Personalized Orders or Made-to-Order:  

 

• A deposit (or an advanced payment) will be required to confirm the order. The order is subject to confirmation of the availability of the products or of the necessary raw materials by Louis Vuitton, within a maximum period of 21 days from order date. In the event of unavailability of the product ordered or the raw materials, notably due to raw materials shortage, the Client will be informed within this period. The Personalized Orders or Made-to-Orders will be cancelled, and the Client will receive a refund. During the aforementioned confirmation period, you will not be entitled to cancel your order. You will have the right to cancel your order if Louis Vuitton neither confirms nor cancels it within this period.

 

• Louis Vuitton will provide you with an estimate delivery date.

 

• Louis Vuitton will ask you to provide the necessary contact information to notify you when your order is ready.

 

• You are responsible for ensuring that all measurements or information provided by you is correct.  Louis Vuitton will not be responsible for any errors in the information provided by you.

 

When collecting the Personalized Order or Made-to-Order, you will be requested to present the original of your identity document as well as the payment balance, if applicable. Louis Vuitton will remain the owner of the product until the latest of (i) full payment of the product or (ii) its collection by you. 

In any case, all intellectual property rights attached to the product will be solely vested in Louis Vuitton notwithstanding the payment of the price of the product.

Once Personalized Orders or Made-to-Orders are available, they must be collected in store within 6 months following the notification to you that your product is available for collection in-store.  After this time,  Louis Vuitton may apply storage costs, may dispose of the product in any way it sees fit, and may retain all sums paid by you in relation to the product.

 

B - RETURN OF PERSONALIZED ORDERS AND MADE-TO-ORDER PRODUCTS

 

Given their personalized and/or made-to-order nature, the products referred to in these Special Terms and Conditions cannot be returned.

Therefore, Article RETURN POLICY of the General Terms and Conditions above does not apply to such products.