HOW TO RETURN A PRODUCT ORDERED ONLINE OR BY PHONE?

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of reception of the order.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made on our website.

Return in-store


Items purchased online from the website or via our Client Service can be returned to any Louis Vuitton store corresponding to your billing adddress country. Refunds may take up to 14 days to be processed as the item has to returned to our eCommerce warehouse. You may return your item to the warehouse directly by following the procedure describe below.

Return over the phone

Please follow the process below

1. CALL CLIENT SERVICE TO NOTIFY US OF THE RETURN

Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Finland : +358 981 710 681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / the Netherlands : +31 20 721 94 41.
You will receive an email confirming your return request as well as all pickup details (except for Monaco where home collection is not available for returns), and a delivery label.
Your cancellation will be effective from the date you call us.

2. FILL IN THE RETURN VOUCHER

The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt. In the case of an exchange please specify the new item in the designated area on the form.

3. PREPARE THE PARCEL

Put your item(s) in the original Louis Vuitton packaging.  Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed. Seal the parcel.

4. HAND PARCEL OVER TO THE CARRIER

(for the Netherlands, Belgium, Austria, Luxemburg, Ireland and Finland)
Hand the sealed parcel over to the UPS driver.

4b. HAND PARCEL OVER TO

one of Monaco's Post Offices (for Monaco) Hand the sealed parcel over at one of the 5 Post Office locations in Monaco.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Please note that bespoke or personalised items cannot be exchanged or returned. Watches or jewellery cannot be refunded unless purchased online or over the phone. No refund or exchange will be offered for swimwear or earrings for hygienic reasons.


Other questions:



Is it possible to find Louis Vuitton spare parts?

How to return a product purchased in-store?

What is Louis Vuitton doing to fight against counterfeiting?