Grease Sunglasses

Payments are accepted via credit card, debit card, or PayPal with a valid billing and shipping address within the Netherlands, Belgium, Austria, Luxemburg, Ireland, Finland, Denmark, Sweden, and Monaco. Accepted credit cards are Visa, American Express, and Mastercard. Bank Transfers are not accepted.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of reception of the order.

Items returned must be in perfect condition, unworn, and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes. Perfume and candle products must be returned in their original packaging, and, in particular, the crystal film covering the box must still be sealed.

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made on our website.

Return in-store

Items purchased online from the website or via our Client Service can be returned to any Louis Vuitton store corresponding to your billing address country. Refunds may take up to 14 days to be processed as the item has to returned to our eCommerce warehouse. You may return your item to the warehouse directly by following the procedure describe below.

Return over the phone

Please follow the process below

1. CALL CLIENT SERVICE TO NOTIFY US OF THE RETURN
Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Denmark : +45 35 15 86 34 / Finland : +358 9 8171 0681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / Sweden : +46 8 519 928 37 / the Netherlands : +31 20 721 94 41
You will receive an email confirming your return request as well as all pickup details (except for Monaco where home collection is not available for returns), and a delivery label.
Your cancellation will be effective from the date you call us.

2. FILL IN THE RETURN VOUCHER
The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt. In the case of an exchange please specify the new item in the designated area on the form.

3. PREPARE THE PARCEL
Put your item(s) in the original Louis Vuitton packaging. Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed. Seal the parcel.

4. HAND PARCEL OVER TO THE CARRIER (for the Netherlands, Belgium, Austria, Luxemburg, Denmark, Sweden, Ireland and Finland)
Hand the sealed parcel over to the UPS driver.

4b. HAND PARCEL OVER TO one of Monaco's Post Offices (for Monaco) Hand the sealed parcel over at one of the 5 Post Office locations in Monaco.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Please note that bespoke or personalised items cannot be exchanged or returned. Watches or jewellery cannot be refunded unless purchased online or over the phone. No refund or exchange will be offered for swimwear or earrings for hygienic reasons.

Austria :
+43 7203 800 86

Belgium (FR language):
+32 2 626 46 02

Belgium (NL language):
+32 2 626 46 03

Denmark:
+45 35 15 86 34

Finland :
+358 9 8171 0681

Ireland :
+353 1 533 99 48

Luxembourg :
+35 22 73 00 025

Monaco :
+377 93 25 13 44

Sweden :
+46 8 519 928 37

The Netherlands :
+31 20 721 9441


Monday to Saturday: from 10am to 8pm
Sundays: from 10am to 6pm

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