Cluny MM

Louis Vuitton offers the following delivery options in Monaco:

• Standard Shipping: 2 Working Days for all orders placed before 1 p.m. from Mondays to Fridays
• Express Saturday: delivery on Saturdays before 1 p.m. for all orders placed on Thursdays of the same week before 12 p.m. Please note that express Saturday delivery is not available for watches and jewellery.

Louis Vuitton offers the following delivery options in the Netherlands, Belgium, Austria, Luxemburg, Ireland and Finland:

• Standard Shipping: 3 to 4 Working Days (5 to 8 Working Days For Finland) – Always Complimentary
• Express Shipping: 2 Working Days (2 to 5 Working Days For Finland) – €20 (Complimentary for orders over €2,000)
• Premium Shipping: 2 Working Days before 12 pm – €30
• Collect in Store (store of your choice): 2 Working Days – Always Complimentary

To collect your order from a store, you will be required to show:

1. Confirmation e-mail
2. Official photo ID (passport or driving license)
3. Payment card used for the order

If someone else is collecting your order on your behalf:
Please make sure they bring these elements as well as their own ID card and a letter of authorisation signed by you.

The store will keep your order for 15 days, after which this period, it will be cancelled and returned.
Ready to wear : if you are picking up a ready to wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check out STORE LOCATOR for a list of stores that carry ready to wear.

Please Note

• All orders containing a ready to wear item and an item of another category will be shipped in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.
• Our delivery courier is UPS (Chronopost for Monaco). Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the Netherlands, Belgium, Austria, Luxemburg, Ireland, Finland, Monaco and France. Estimated time is calculated from the moment the order is placed. Please note that deliveries can take longer to certain remote areas or if your order required additional security validation.
• You can find your order's tracking number in your Shipping Confirmation email or go to the MY ORDERS page in your MyLV account.

Exceptions

• Please note that Mon Monogram, Mon Damier Graphite and My LV World Tour orders are delivered within about 8 weeks and made to order items are delivered within about 5 weeks.

All our products are sent gift wrapped (except agenda refills). To find more information on delivery or to reschedule your delivery, please contact our Client Services at : Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Finland : +358 981 710 681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / the Netherlands : +31 20 721 94 41

Payments are accepted via credit card, debit card, or PayPal with a valid billing and shipping address within the Netherlands, Belgium, Austria, Luxemburg, Ireland, Finland and Monaco. Accepted credit cards are Visa, American Express, and Mastercard. Bank Transfers are not accepted.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of reception of the order.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made on our website.

Return in-store
Items purchased online from the website or via our Client Service can be returned to any Louis Vuitton store corresponding to your billing adddress country. Refunds may take up to 14 days to be processed as the item has to returned to our eCommerce warehouse. You may return your item to the warehouse directly by following the procedure describe below.

Return over the phone
Please follow the process below

1. CALL CLIENT SERVICE TO NOTIFY US OF THE RETURN
Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Finland : +358 981 710 681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / the Netherlands : +31 20 721 94 41
You will receive an email confirming your return request as well as all pickup details (except for Monaco where home collection is not available for returns), and a delivery label.
Your cancellation will be effective from the date you call us.

2. FILL IN THE RETURN VOUCHER
The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt. In the case of an exchange please specify the new item in the designated area on the form.

3. PREPARE THE PARCEL
Put your item(s) in the original Louis Vuitton packaging.  Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed.  Seal the parcel.

4. HAND PARCEL OVER TO THE CARRIER (for the Netherlands, Belgium, Austria, Luxemburg, Ireland and Finland)
Hand the sealed parcel over to the UPS driver.

4b. HAND PARCEL OVER TO one of Monaco's Post Offices (for Monaco) Hand the sealed parcel over at one of the 5 Post Office locations in Monaco.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Please note that bespoke or personalised items cannot be exchanged or returned. Watches or jewellery cannot be refunded unless purchased online or over the phone. No refund or exchange will be offered for swimwear or earrings for hygienic reasons.

Austria :
+43 7203 800 86

Belgium (FR language):
+32 2 626 46 02

Belgium (NL language):
+32 2 626 46 03

Finland :
+358 981 710 681

Ireland :
+353 1 533 99 48

Luxembourg :
+35 22 73 00 025

Monaco :
+377 93 25 13 44

The Netherlands :
+31 20 721 9441


Monday to Saturday: from 10am to 8pm
Sundays: from 10am to 6pm

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