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Louis Vuitton offers the following delivery options in Austria, Belgium, Denmark, Finland, Ireland, Luxembourg, the Netherlands and Sweden:

- Home delivery: 3 to 5 working days (5 to 8 working days for Finland and Sweden) – Always free

- Express Home delivery: 2 working days (2 to 5 working days for Finland and Sweden) – 20 € (free for Denmark, Sweden, and for orders over 2000 €)

- Click & Collect: (in eligible stores): 2 working days – Always free.

Louis Vuitton offers the following delivery options in Monaco:

- Express Home delivery: 2 working days for all orders placed before 1pm, from Monday to Friday.

- Click & Collect: 2 working days – Always free.

To collect your order from a store, you will be required to show:
1. Confirmation e-mail,
2. Official photo ID (passport or driving license),
3. Payment card used for the order.

If someone is collecting your order on your behalf:
Please make sure they bring these elements as well as their own ID card and a letter of authorisation signed by you. The store will keep your order for 15 days, after which this period, it will be cancelled and returned.

Ready-to-wear: if you are picking up a ready-to-wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our STORE LOCATOR for a list of stores that carry ready-to-wear.

Please Note
Our delivery courier is UPS.

All orders containing a ready-to-wear item and an item of another category will be delivered in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.

Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in Austria, Belgium, Denmark, Finland, France, Ireland, Luxembourg, Monaco, the Netherlands and Sweden. Please note that deliveries can take longer to certain remote areas or if your order required additional security validation.
You can find your order tracking number in your Shipping Confirmation email or login to the MyLV account, selecting MY ORDERS page.

Delivery time for personalised products:
My LV Heritage and My LV World Tour orders are delivered within about 8 weeks (please allow up to one extra week for Sweden and Finland), and Made-to-order items are delivered within about 5 weeks (please allow up to one extra week for Sweden and Finland).

All our products are carefully gift wrapped (except agenda refills).

To find more information on delivery or to reschedule your delivery, please contact our Client Services.

RETURNS & EXCHANGES

For stores under lockdown, returns and exchanges are extended to 30 days after reopening dates.

Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made on our website.
Item must be in perfect condition, unworn, in its original Louis Vuiton packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes.

Perfume products must be returned in their original packaging (and in particular the perfume box must still be sealed by its sticker or crystal film).

No exchanges and returns for personalised items.
No exchanges and returns for swimwear or earrings for hygienic reasons.
Watches & Jewellery cannot be refunded unless purchased online or over the phone.

RETURN YOUR ORDER
Upon receipt of your item, and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order.

In store
Items purchased online from the website or via our Client Services can be returned to any Louis Vuitton store corresponding to your billing adddress country/region.
Refunds may take up to 14 days to be processed, once the item has returned to our eCommerce warehouse.

Over the phone
Call Client Services to activate the pre-paid return label included in your parcel:
- Austria: +43 7 203 800 86
- Belgium (FR language): +32 2 626 46 02 / (NL language): +32 2 626 46 03
- Denmark: +45 35 15 86 34
- Finland: +358 9 8171 0681
- Ireland: +353 1 533 99 48
- Luxembourg: +35 22 73 00 025
- Monaco: +377 93 25 13 44
- Sweden: +46 8 519 928 37
- The Netherlands: +31 20 721 94 41.

You can choose to have a complimentary pick-up or drop your parcel at the nearest UPS drop-off point.
You will receive an email confirming your return request, as well as all pick-up details in the event of a collection.
Your cancellation will be effective from the date you call.

Prepare the parcel
1. Place your item in the original Louis Vuitton packaging and seal the parcel.
2. Adhere the shipping label to your parcel (in the case of a drop-off).
Cover the original address label with the enclosed pre-paid return label.
Securely seal your parcel using the adhesive strip on the inside of the original box.
3. Hand parcel over to the carrier
Hand the sealed parcel over to the carier driver in the case of a scheduled pick-up or drop your parcel off at any UPS store or pick-up location.

Online
Connect to your MyLV Account
To activate the pre-paid return label included in your parcel, register your return in the My Orders tab of your MyLV account.

Prepare the parcel
1. Place your item in the original Louis Vuitton packaging and seal the parcel.
Adhere the shipping label to your parcel.
Cover the original address label with the enclosed pre-paid return label.
Securely seal your parcel using the adhesive strip on the inside of the original box.

2. Deliver your parcel to the carrier
Drop your parcel off at any UPS store or pick-up location.

EXCHANGE
Items purchased online from the website or via our Client Services can be exchanged by calling Client Services or in any Louis Vuitton store corresponding to your billing address country/region.

Please note that only returns can be requested online; exchanges must be done in store or over the phone.

Please note that all Louis Vuitton items bought after 22nd October can be exchanged or returned until 31st January 2021. Free service.

Please note that bespoke or personalised items such as Mon Monogram, Mon Damier Graphite or hot-stamped products cannot be exchanged nor returned.
Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the exchange.

How to exchange your purchase:

• IN STORE:
You can exchange your items in our stores (list of eligible countries / regions / stores available from our Terms & Conditions).

Please note that, in order for a store to accept an exchange, the store should carry this product category in its offer. Each store’s product category offer can be checked under our STORES locator.

In order to proceed with the exchange, the returned item(s) must be placed in their original packaging with a copy of the invoice attached.

• FROM HOME:
Louis Vuitton will arrange the pick-up of your item(s) with our carrier from your preferred address. This is a complimentary service. Please follow the following process:

1- CALL CLIENT SERVICE TO NOTIFY US OF THE EXCHANGE
You will receive an email confirming your return request as well as all pick-up details, and a delivery label.
Your cancellation will be effective from the date you call us.

2- FILL IN THE RETURN VOUCHER
The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt.

3- PREPARE THE PARCEL
Put your item(s) in the original Louis Vuitton packaging. Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed. Seal the parcel.

4 - HAND PARCEL OVER TO THE CARRIER
Hand the sealed parcel over to the carrier.