Louis Vuitton offers the following delivery options in Monaco:
Standard Shipping: 2 Working Days for all orders placed before 1 p.m. from Mondays to Fridays
Express Saturday: delivery on Saturdays before 1 p.m. for all orders placed on Thursdays of the same week before 12 p.m. Please note that express Saturday delivery is not available for watches and jewellery.
Louis Vuitton offers the following delivery options in the Netherlands, Belgium, Denmark, Sweden, Austria, Luxemburg, Ireland and Finland:
Standard Shipping: 3 to 4 Working Days (5 to 8 Working Days For Finland and Sweden) – Always Complimentary
Express Shipping: 2 Working Days (2 to 5 Working Days For Finland and Sweden) – €20 (Complimentary for orders over €2,000)
Premium Shipping: 2 Working Days before 12 pm – €30
Collect in Store (store of your choice): 2 Working Days – Always Complimentary
To collect your order from a store, you will be required to show:
Confirmation e-mail
Official photo ID (passport or driving license)
Payment card used for the order
If someone else is collecting your order on your behalf:
Please make sure they bring these elements as well as their own ID card and a letter of authorisation signed by you.
The store will keep your order for 15 days, after which this period, it will be cancelled and returned.
Ready to wear : if you are picking up a ready to wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check out STORE LOCATOR for a list of stores that carry ready to wear.
Please Note
All orders containing a ready to wear item and an item of another category will be shipped in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.
Our delivery courier is UPS (Chronopost for Monaco). Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the Netherlands, Belgium, Austria, Denmark, Sweden, Luxemburg, Ireland, Finland, Monaco and France. Estimated time is calculated from the moment the order is placed. Please note that deliveries can take longer to certain remote areas or if your order required additional security validation.
You can find your order's tracking number in your Shipping Confirmation email or go to the MY ORDERS page in your MyLV account.
Exceptions
Please note that Mon Monogram, Mon Damier Graphite and My LV World Tour orders are delivered within about 8 weeks and made to order items are delivered within about 5 weeks.
All our products are sent gift wrapped (except agenda refills). To find more information on delivery or to reschedule your delivery, please contact our Client services at : Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Denmark : +45 35 15 86 34 / Finland : +358 9 8171 0681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / Sweden : +46 8 519 928 37 / the Netherlands : +31 20 721 94 41
Returns & Exchanges
Quick Facts
Complimentary exchanges & returns within 30 days
Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made on our website
Item must be in perfect condition, unworn
Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed)
No exchanges and returns for personalised items
No exchanges and returns for swimwear or earrings for hygienic reasons
Watches & jewellery cannot be refunded unless purchased online or over the phone
Return your order
Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order
In store
Items purchased online from the website or via our Client Services can be returned to any Louis Vuitton store corresponding to your billing adddress country
Refunds may take up to 14 days to be processed, once the item has returned to our eCommerce warehouse
Over the phone
Call Client Servicesto activate the pre-paid return label included in your parcel
You can choose to have a complimentary pick-up or drop your parcel at the nearest UPS drop-off point
You will receive an email confirming your return request, as well as all pick-up details in the event of a collection
Your cancellation will be effective from the date you call
Prepare the parcel
Place your item(s) in the original Louis Vuitton packaging and seal the parcel
Adhere the shipping labelto your parcel (in the case of a drop-off)
Cover the original address label with the enclosed pre-paid return label
Securely seal your parcel using the adhesive strip on the inside of the original box
Hand parcel overto the carrier (in the case of a UPS pick-up) or deliver your parcel to the carrier
Hand the sealed parcel over to the UPS driver in the case of a scheduled pick-up or drop your parcel off at any UPS store or pick-up location
Online
Connect to your MyLV Account
To activate the pre-paid return label included in your parcel, register your return in the My Orders tab of your MyLV account
Prepare the parcel
Place your item(s) in the original Louis Vuitton packaging and seal the parcel
Adhere the shipping labelto your parcel
Cover the original address label with the enclosed pre-paid return label
Securely seal your parcel using the adhesive strip on the inside of the original box
Deliver your parcelto the carrier
Drop your parcel off at any UPS store or pick-up location
Exchange your order
Items purchased online from the website or via our Client Services can be exchanged by calling Client Services or in any Louis Vuitton store corresponding to your billing adddress country
Please note that only returns can be requested online; exchanges must be done in store or over the phone