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Louis Vuitton offers the following delivery options in Austria, Belgium, Denmark, Finland, Ireland, Luxembourg, the Netherlands and Sweden:

Standard delivery: 3 to 5 working days (5 to 8 working days for Finland and Sweden) – Always free
Express delivery: 2 working days (2 to 5 working days for Finland and Sweden) – 20 € (free for Denmark, Sweden, and for orders over 2000 €)
Collect in Store (in eligible stores): 2 working days – Always free

Louis Vuitton offers the following delivery options in Monaco:

Standard delivery: 2 working days for all orders placed before 1 pm, from Monday to Friday
Collect in Store: 2 working days – Always free

To collect your order from a store, you will be required to show:

1. Confirmation e-mail,

2. Official photo ID (passport or driving license),

3. Payment card used for the order.

If someone is collecting your order on your behalf:

Please make sure they bring these elements as well as their own ID card and a letter of authorisation signed by you.

The store will keep your order for 15 days, after which this period, it will be cancelled and returned.

Ready-to-wear: if you are picking up a ready-to-wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check out STORE LOCATOR for a list of stores that carry ready to wear.

Please Note

Our delivery courier is UPS (Chronopost for Monaco). 

All orders containing a ready-to-wear item and an item of another category will be delivered in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.

Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8 am to 6 pm, excluding public holidays in Austria, Belgium, Denmark, Finland, France, Ireland, Luxembourg, Monaco, the Netherlands and Sweden. Please note that deliveries can take longer to certain remote areas or if your order required additional security validation.

You can find your order tracking number in your Shipping Confirmation email or login to the MyLV account, selecting MY ORDERS page.

Delivery time for personalised products:

My LV Heritage and My LV World Tour orders are delivered within about 8 weeks (please allow up to one extra week for Sweden and Finland), and made to order items are delivered within about 5 weeks (please allow up to one extra week for Sweden and Finland)."

All our products are carefully gift wrapped (except agenda refills).

To find more information on delivery or to reschedule your delivery, please contact our Client Services.

Returns & Exchanges 
Quick Facts

• Complimentary exchanges & returns within 30 days
• Refunds will be made to the original purchaser, in the original method of payment, and are available for purchases made on our website
• Item must be in perfect condition, unworn
• Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
• Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed)
• No exchanges and returns for personalised items
• No exchanges and returns for swimwear or earrings for hygienic reasons
• Watches & jewellery cannot be refunded unless purchased online or over the phone

  Return your order

• Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

  In store

• Items purchased online from the website or via our Client Services can be returned to any Louis Vuitton store corresponding to your billing adddress country / region
• Refunds may take up to 14 days to be processed, once the item has returned to our eCommerce warehouse

  Over the phone

• Call Client Servicesto activate the pre-paid return label included in your parcel

  Austria : +43 7 203 800 86 / Belgium (FR language): +32 2 626 46 02 / Belgium (NL language): +32 2 626 46 03 / Denmark : +45 35 15 86 34 / Finland : +358 9 8171 0681 / Ireland : +353 1 533 99 48 / Luxembourg : +35 22 73 00 025 / Monaco : +377 93 25 13 44 / Sweden : +46 8 519 928 37 / the Netherlands : +31 20 721 94 41  

• You can choose to have a complimentary pick-up or drop your parcel at the nearest UPS drop-off point
• You will receive an email confirming your return request, as well as all pick-up details in the event of a collection
• Your cancellation will be effective from the date you call
• Prepare the parcel
• Place your item(s) in the original Louis Vuitton packaging and seal the parcel
• Adhere the shipping labelto your parcel (in the case of a drop-off)
• Cover the original address label with the enclosed pre-paid return label
• Securely seal your parcel using the adhesive strip on the inside of the original box
• Hand parcel overto the carrier (in the case of a UPS pick-up) or deliver your parcel to the carrier
• Hand the sealed parcel over to the UPS driver in the case of a scheduled pick-up or drop your parcel off at any UPS store or pick-up location

  Online

• Connect to your MyLV Account
• To activate the pre-paid return label included in your parcel, register your return in the My Orders tab of your MyLV account
• Prepare the parcel
• Place your item(s) in the original Louis Vuitton packaging and seal the parcel
• Adhere the shipping labelto your parcel
• Cover the original address label with the enclosed pre-paid return label
• Securely seal your parcel using the adhesive strip on the inside of the original box
• Deliver your parcelto the carrier
• Drop your parcel off at any UPS store or pick-up location

  Exchange your order

• • Items purchased online from the website or via our Client Services can be exchanged by calling Client Services or in any Louis Vuitton store corresponding to your billing adddress country / region
  • Please note that only returns can be requested online; exchanges must be done in store or over the phone

Louis Vuitton will exchange any item that does not bring you full satisfaction, within 30 days after delivery. 
Please note that bespoke or personalised items such as Mon Monogram, Mon Damier Graphite or hot-stamped products cannot be exchanged nor returned.
Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the exchange.
How to exchange your purchase:
• IN STORE: 
You can exchange your items in any of our stores in the United Kingdom (with the exception of Harrods, Selfridges and Dover Street Market) or even abroad (list of eligible countries / regions available from our Terms & Conditions). Please note that, in order for a store to accept an exchange, the store should carry this product category in its offer. Each store’s product category offer can be checked under our STORES locator.
In order to proceed with the exchange, the returned item(s) must be placed in their original packaging with a copy of the invoice attached. 
• FROM  HOME:
Louis Vuitton will arrange the pick-up of your item(s) with our carrier from your preferred address. This is a complimentary service. Please follow the following process:
1- CALL CLIENT SERVICE AT +44 207 998 6286 B7TO NOTIFY US OF THE EXCHANGE
You will receive an email confirming your return request as well as all pick-up details, and a delivery label. 
Your cancellation will be effective from the date you call us.

2- FILL IN THE RETURN VOUCHER
The return voucher can be found in the envelope you received with your parcel along with your invoice and gift receipt.

3- PREPARE THE PARCEL
Put your item(s) in the original Louis Vuitton packaging.  Then if possible, place it in the original parcel and enclose a copy of the invoice and the return voucher duly completed.  Seal the parcel.

4 - HAND PARCEL OVER TO THE CARRIER
Hand the sealed parcel over to the DHL driver